Community Assistance Program (CAPs)
Our Community Assistance Program (CAPs) team is available 24 hours a day, seven days a week to provide assistance for mental health, chemical dependency, crisis intervention, assessment, information and referral needs.
Staffed by master’s-level mental health counselors and psychiatric registered nurses, CAPs provides immediate response to telephone inquiries, suggestions for appropriate action and information about community mental health resources. CAPs also offers:
- Confidential assessments and consultations
- Referrals to outpatient, intensive outpatient, partial hospitalization or inpatient care based on each individual’s treatment needs
- Support for families of those with mental illness
- Information about mental health concerns and community resources
Behavioral Health Admitting Process
Our Community Assistance Program (CAPs) is Parthenon Pavilion’s primary point of entry. Team members are available 24/7 to assist health care providers, families and individuals with understanding mental health issues and making a level of care assessment.
Patients are assessed as follows:
- A patient or referral source (PCP, psychiatrist, therapist, mobile crisis team, emergency room, family member/friend, etc.) contacts CAPs by calling 615-342-1450 or 800-727-2345.
- CAPs gathers clinical and demographic data to determine whether an assessment is indicated.
- If the individual does not require an assessment, CAPs will provide appropriate referrals to a wide continuum of mental health resources in the Middle Tennessee area.
- If an assessment is needed, CAPs schedules it and arranges for the first available assessment specialist to see the patient upon arrival at Parthenon Pavilion or one of our satellite offices.
- NOTE: Individuals may come directly to Parthenon Pavilion without calling to schedule an assessment. Prior evaluation at the ER is not required.
Because collaboration is critical for treatment success, CAPs staff will collect the following information:
- Clinical information, such as risk of suicidality, homicidality, danger to others and the inability to care for self
- Chronic and current medical conditions and an up-to-date medication list
- Past treatment history and any special care needs
- Insurance information (CAPs will ensure Parthenon Pavilion and the attending psychiatrist are approved providers and will obtain pre-authorization.)
- Evaluation and documentation for involuntary patients (CAPs will complete and submit this paperwork.)
What to Bring
Patients should bring a few changes of comfortable, machine-washable clothes as well as personal care items (toothbrush, shampoo, soap, comb, deodorant, etc.) A sweater or jacket is recommended since the units are kept cool.
From I-40: Take Exit 209/Charlotte Ave. Drive west on Charlotte Ave. (away from downtown). Turn left on 24th Ave., which dead ends into the main entrance for Parthenon Pavilion at 2401 Parman Place.
Due to hospital and federal patient privacy laws, family members and friends must know the patient’s room number in order to contact their loved ones while hospitalized.